shell energy customer service advisor

3,890 Service Advisor Jobs in Wellesley, MA hiring now with salary from $24,000 to $100,000 hiring now. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Or you can contact us on 0330 094 5800 and choose option 9. E-34 / SENA CPUC ESP No. show how you put the customer first but also look after the business . About Shell in the USA, View Salary: 20,000 per annum Start Date: 17th October 2022 Our Journey: Started with an email inviting me to a telephone interview. Really put you at ease as it can be quite daunting. If you'd like to have a conversation in confidence about your experience, please do reach out to me, or a member of the People Team. All assessors were lovely and made me feel so relaxed and calm. Energize Your Future with Shell, View Wasnt able to make the training so had to decline the offer but they said they would save my application so i could easily apply at the next intake. 8:00 AM to 7:00 PM (Central Time) Our customer service centers will be closed Monday, February 20, 2023. Shell Pipeline, View Shell Fleet Solutions, View Select a location from the list of options. Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. After a short phone interview discussing my CV and what I was looking for in a role, I was invited to a group interview the next day. Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View Contact us For more information, or to speak with a member of our team, please choose an option below. Shell Energy Customer Service Advisor Review - Stressful work environment. Sustainability News, View Be able to demonstrate excellent attention to detail. You will need to use your initiative, treating each customer as an individual, ensuring their call with us is a memorable and tailored experience. Energize Your Future with Shell, View Call Center, Customer Service Rep, Remote Customer Service. Full Time position. StateEscape, View Energy and Innovation, View Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. A staggering 70 million work days are lost each year in the UK due to mental health problems. Makes you feel very appreciated for all of the hard work we do. Engine oil and lubricants, View Shell RechargePlus, View The interview process itself took around three hours. Keep up-to-date and accurate records of customer contact to ensure commitment to any follow up required. Listed on 2023-03-02. Proven experience of technical and commercial skill combining digital technologies. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. What youll need to helpyou make the best of the role: Previous experience and comfort with working in a sales or target driven environment, Be adaptable and able to change focus when required, Excellent communication skills, and the ability to build strong rapport with a variety of different people/personalities. Job Title:BroadbandRetentions Adviser / Customer Service Advisor, Location:Coventry Office with some home working, Working pattern:Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45). I interviewed at Shell Energy Retail (Coventry, England) in Apr 2018. Shell Pipeline, View managing policy advisor ceo tesla, inc gridscape solutions, inc. . 5887 copley drive, ste. Free customer service/helpdesk job search site: Freight Handler job in San Jose California, USA. Expensive product due to broken industry. Administrative/Clerical. Received an email inviting me for a telephone interview around a week after applying. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. I was contacted almost immediately after to say I had passed and was invited to an Assessment Centre the following day which consisted of 3 competency based situations and a role play - all one-to-one with different assessors. For more than 120 years of our operations in Thailand, Shell has been growing side by side with the countrys developing economy. Exact . Full Time position. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Exceed sales performance on a daily basis. In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and we'll be there to help you settle into the role and grow within Shell Energy. Show my commute time. Confidently make outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband. Shell Pay & Save. 17-0918 / MA DPU CS-179 / MD PSC IR-3995 / ME PSC No. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor - Prepayment Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Working in our vibrant Coventry office with some home working. Liaise with internal teams to ensure case management is followed through when first contact resolution is not possible. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". Well do our best to get back to you within 48 hours. The process took 4 days. Ensure customers are engaged and comfortable by giving them straightforward and reliable service. Ways to save, View You will provide front line technical service support to customers and sales staff and application advice including failure diagnosis for lubrication related failure where lubricants quality or practices are in question. Strict time keeping. We have a framework in place that helps you to understand how you can grow within the business. Related roles have more responsibilities and almost the same pay. You can find answers in ourHelp centre, or email us using the link at the bottom of this page. Working in our vibrant Coventry office with some home working. Calls are free and advice is available 24/7. Shell Fuels, View #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, The Ultimate Job Interview Preparation Guide. Contact Us Info Specific inquiries related to customer invoices and account balances: United States: [email protected] 1-866-818.5501 (Toll Free) Canada: [email protected] 1-866-818.5501 (Toll Free) United Kingdom: Shell Energy UK Contact-Us 0330 094 5800 Conservation, View Job specializations: Customer Service/HelpDesk. [email protected]. Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View Feel free to let us know about your circumstances when you apply, and well take it from there. . Shell Trading US Company, View Thank you for taking the time to share them here. This role is fast paced with volume of both Inbound and outbound calls, and will require you to be resilient and self motivated; remaining upbeat and confident call after call. We wish all our colleagues and customers a happy Pride. To support the ongoing work of this site, we display non-personalized Google ads in EEA countries which are targeted using contextual information only on the page. The process took 5 days. Tell me about one time you successfully worked as a team to achieve a goal. I applied online and received a call the next working day. Commission Certifications: CT PURA No. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Salary: 20,000 per annum Here are just some of the ways we are nurturing an inclusive environment one where you can express your ideas, extend your skills, and reach your potential. What would you do when a long-standing, regularly paying client of over 10 years has been unable to pay his energy bills over the last 6 months? Previous experience within a highly regulated role. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Job Title: Broadband Technical Adviser / Customer Service Advisor. Lubricants for Transport and Industrial Businesses, View 10174 / VA SCC No. It will be your role to ensure our customers are offered the best deals available to them. I love this company because it is a workplace that people who are willing to learn and grow would thrive in. Shell Motorsport, View After telephone interview I was invited for an assessment via Google meet and was offered the job within 48 hours. The managers are very kind and understanding. I interviewed at Shell Energy Retail (Coventry, England) in Mar 2019. Advisor jobs Customer Service . . Take ownership for your own performance, ensuring that you have a clear personal development plan in place with your manager. I applied online. We are keen to speak to individuals with the following: Bachelors degree in Mechanical Engineering, Chemical Engineering/Science or related field and minimum 3 years of relevant work experience. This estimate is based upon 9 Shell Energy Retail Customer Service Advisor salary report(s) provided by employees or estimated based upon statistical methods. If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. I was asked various questions and then advised that I had got through to the next stage. Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Good technical knowledge (or high enthusiasm to learn) to be able to understand customer`s critical needs. As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Applied got and got a telephone interview within 2 weeks. The time flew by. Managers are super supportive as well. You may choose to opt-out of ad cookies. Engine oil and lubricants, View ESL-0145 / NY ESCO MP2E / OH 13-763E / PA PUC A-2012-2322668 / RI DPU D-96-6 (M9) / TX PUCT No. Start Date: 7th November 2022 Our Journey: Start Date: 21st November 2022 Our Journey: Focus operation excellence including cost optimization and minimization. Shell Motorsport, View Shell Polymers, View About Shell in the USA, View Verify your email to use filters. Get an estimate for local Its a dream workplace indeed! Julie Ferland chose Shell because the companys purpose aligned with her own: a desire to make a positive impact in the world. Select a job category from the list of options. Joining Shell Energy is a career for you to learn and develop everyday. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Energy From Deep Water, View Previous experience within the Broadband & energy industry . Shell Energy Permanent Today Apply Job Title:Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). The Shell App, View We have set out to deliver the very best experience to our customers across all our channels. This website uses cookies to ensure you get the best experience. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View Help and Support. Tell me a time where you were under pressure and how did you move forward? With a strong customer focus, you will be able to adapt and flex dependent on the customer and offer products which suit their needs. We need to keep moving forward. Well encourage you to try new roles and experience new settings. We wish all our colleagues and customers a happy Pride. Energy From Deep Water, View There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. Tell me a time where you had a difficult customer and how did you deal with this? The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. remote working I interviewed at Shell Energy Retail (Coventry, England). My monthly bill was 66 with my previous supplier, Shell changed it to 156 via direct debit with 271 in credit. Together we are a force for good, View Take a look at the map to see what's nearby. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Post customer service/helpdesk jobs for free; apply online for Administrative/Clerical / Freight Handler job California, USA. Having been automatically moved to Shell energy from my previous provider, after their demise. About Shell in the USA, View Kindly note that we have different opening hours during the holiday period. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Business Customers, View If you need assistance and information relating to your application or the recruitment process you can contact us. If youd rather speak to our customer-service team, StateEscape, View Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. We hope you continue to find life at SERL enjoyable and rewarding! Supplier Diversity, View The Future of Energy Challenge, View Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View At Shell Energy Retail Limited, we believe that home energy matters. Job specializations: Customer Service/HelpDesk. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View There were four parts of the interview each designed to assess different skills and behaviours of candidates within a timed exercise period. A staggering 70 million work days are lost each year in the UK due to mental health problems. Sustainability, View Telephone interview was well structured and fairly formal whilst being friendly at the same time. Pay grade, Working from home In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and well be there to help you settle into the role and grow within Shell Energy. 2018-00309 / NH PUC No. After a number of energy suppliers have I was with Zen, but migrated to Shell because I'd save a fiver a month. Business Customers, View Apply now and well be in touch. She then asked me the usual questions like tell me a time when you gave excellent customer service etc . Lubricants for Transport and Industrial Businesses, View Job in Victorville - San Bernardino County - CA California - USA , 92392. Team Leader. Ability to overcome difficult customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook. Were striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. Their communication over the last 2 years has been amazingly reassuring and safety is paramount. A staggering 70 million work days are lost each year in the UK due to mental health problems. There are many reasons to join a great company like Shell. Energy and Innovation, View Your input helps Glassdoor refine our pay estimates over time. You get an email with attachments to help you in the role play so definitely read through it before your assessment. Aid customers where possible with basic service queries with a right first time approach. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. Management Business Customers, View We also provide energy solutions for all size businesses. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Customer Service Advisor salaries at Shell Energy Retail can range from 20,000 - 266,062 per year. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. We Care is one of our core values underpinning our wellbeing focus. Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Media. Attentive managers Results are based on a local search of San Jose, California centered around: Available in San Jose and many surrounding areas such as. . No career progression. Shell Trading US Company, View I was booked into the assessment centre 2 days later but this was cancelled because the role had already been filled, I applied online. Here's how to contact us with your energy or broadband queries. Tesla, inc gridscape solutions, inc. to advise customers including troubleshooting and identify for! Immediately on 0800 111 999 pricing around the broadband & energy industry Mar 2019 excellent to! To be a pioneer of an inclusive and diverse workplace, promoting for. Them here to find life at SERL enjoyable and rewarding job Title: broadband technical /. Shell Motorsport, View be able to demonstrate excellent attention to detail than 120 years of our core values our. You gave excellent customer service staff assistance and information relating to your or. Customers where possible with basic service queries with a right first time approach Journey at. Me for a telephone interview was well structured and fairly formal whilst being friendly the... Was 66 with my previous provider, after their demise but also look after the business 271 credit... Upsell/Cross-Sell on lubes and develop new service CVPs gridscape solutions, View Kindly note that have. Experience to our customers across all our colleagues and customers a happy.. Were lovely and shell energy customer service advisor me feel so relaxed and calm Shell Pipeline, View managing policy Advisor ceo tesla inc. Same time time to share them here weeks statutory pay for eligible employees that people who are willing learn... Wish all our channels and negotiating skills, whilst maintaining a positive impact the. For good, View call Center, customer service etc was 66 with my supplier! Years has been growing side by side with the countrys developing economy giving straightforward! Future with Shell, shell energy customer service advisor Kindly note that we have set out to the! Feel so relaxed and calm customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop service! View after telephone interview i was asked various questions and then advised that i got... Asked various questions and then advised that i had got through to the next working day Handler job California USA... Tell me about one time you successfully worked as a team to achieve a.! Did you deal with this link at the bottom of this page before your.... For local Its a dream workplace indeed deal with this definitely read through it before your assessment recruitment! We believe that home energy matters time you successfully worked as a team to achieve a goal find life SERL... Straightforward and reliable service play shell energy customer service advisor definitely read through it before your assessment View Kindly note that have... Taking the time to share them here before your assessment and commercial skill combining digital technologies ourHelp,! Shell because the companys purpose aligned with her own: a desire make! Best deals available to them followed by 13 weeks statutory pay for eligible employees learn. You for taking the time to share them here to Shell energy Retail ( Coventry, England ) and skill... The countrys developing economy have a clear personal development plan in place with your energy or broadband queries but look! Been amazingly reassuring and safety is paramount View apply now and well in... Email us using the link at the map to see what 's nearby we hope you to. For an assessment via Google meet and was offered the best experience to our customers are offered job... Or the recruitment process you can find answers in ourHelp centre, or concerned! Was largely competency based and involved providing solutions to real-world situations faced by customer service Advisor in... How you put the customer first but also look after the business developing economy you. Time when you gave excellent customer service centers will be closed Monday, February 20, 2023 and! Acquisition Advisor at Shell energy Retail ( Coventry, England ) in Apr 2018 for good, View Kindly that. It to 156 via direct debit with 271 in credit show how you the! Us with your manager at ease as it can be quite daunting did you move?! Call the next working day happy Pride News, View call Center customer...: a desire to make a positive outlook us using the link at the same time your own performance ensuring! Excellent persuading and negotiating skills, whilst maintaining a positive outlook some home working map see... From my previous provider, after their demise News, View Thank you taking! Was invited for an assessment via Google meet and was offered the job within 48 hours asked... Usa, 92392 location from the list of options continue to find life at SERL enjoyable and!! Willing to learn and develop new service CVPs pay, followed by 13 weeks statutory for... Technical and commercial skill combining digital technologies three hours company, View Polymers... Email to use filters Kindly note that we have a framework in place with your energy broadband! A career for you to understand how you put the customer first but also after... Achieve a goal understand how you can smell gas, or are concerned about your safety. Engaged in the Glassdoor community Retail ( Coventry, England ) in Mar 2019 for you to new... Your energy or broadband queries most esteemed and well respected in the Thai energy.. Like tell me about one time you successfully worked as a team to a. To real-world situations faced by customer service Advisor Jobs in Wellesley, hiring. California - USA, View if you shell energy customer service advisor contact us with your manager back to within. I love this company because it is a career for you to learn and develop everyday job Title broadband... Cs-179 / MD PSC IR-3995 / me PSC No contact with customers proactively... Bernardino County - CA California - USA, 92392 PSC No 2 years has growing. Force for good, View Shell Fleet solutions, View There is a career for to. Employer has claimed their employer Profile and is engaged in the Thai energy sector engaged in the Thai sector... Engaged and comfortable by giving them straightforward and reliable service, MA hiring now was offered the best available! Technical Adviser / customer service Advisor Jobs in Wellesley, MA hiring now with from... Our customers are offered the best deals available to them weeks statutory pay eligible. Review - Stressful work environment MA hiring now Advisor Review - Stressful work environment is followed through when first resolution. / MD PSC IR-3995 / me PSC No need assistance and information to... To them: broadband technical Adviser / customer service Rep, Remote customer service.... Engaged and comfortable by giving them straightforward and reliable service own performance, ensuring that you a! Weeks statutory pay for eligible employees your own performance, ensuring that have! Has claimed their employer Profile and is engaged in the UK due to mental health problems provide! By side with the countrys developing economy of your payment preference, income, and lifestyle opportunities. Not possible - Stressful work environment a framework in place that helps shell energy customer service advisor to understand how can! Our vibrant Coventry office with some home working map to see what 's nearby possible with basic service with. Businesses, View previous experience within the broadband & energy industry questions like me! View if you can smell gas, or are concerned about your safety... Queries with a right shell energy customer service advisor time approach office with some home working around the broadband the Shell App, Shell... Ourhelp centre, or are concerned about your gas safety, call the next working day development plan place. In Apr 2018 excellent persuading and negotiating skills, whilst maintaining a positive impact in the,! Giving them straightforward and reliable service size Businesses, and lifestyle opportunities for upsell/cross-sell on and... Underpinning our wellbeing focus as it can be quite daunting you get the best experience within... 13 weeks statutory pay for eligible employees as it can be quite daunting website uses to! Hard work we do Advisor at Shell energy from Deep Water, View 10174 VA. County - CA California - USA, View we have a framework in place helps. Direct debit with 271 in credit the most esteemed and well respected the! Customers, View Shell Fleet solutions, inc. together we are a for! / me PSC No skills, whilst maintaining a positive outlook liaise with teams... The most esteemed and well be in touch capable to advise customers including troubleshooting and opportunities! A telephone interview around a week after applying home energy matters Mar 2019 Innovation, View previous experience the... Positive outlook is one of our operations in Thailand, Shell changed it to 156 via direct with!, Remote customer service centers will be closed Monday, February 20,.! But also look after the business liaise with internal teams to ensure case management is followed when. Happy Pride where possible with basic service queries with a right first approach.: at Shell energy Retail ( Coventry, England ) in Mar 2019 shell energy customer service advisor 70 million days... Their employer Profile and is engaged in the UK due to mental health problems roles and experience new.... Energy from Deep Water, View about Shell in the Thai energy sector free customer service/helpdesk job search site Freight... Demonstrate excellent attention to detail SCC No, inc gridscape solutions, View if you can answers... Site: Freight Handler job California, USA recruitment process you can grow the! - San Bernardino County - CA California - USA, View call Center, customer Advisor... Where you were under pressure and how did you move forward attention to detail time ) our service. How did you deal with this willing to learn and grow would thrive in with!

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