i can't use my authenticator app right now

To enter an email address or phone number where you can be reached. Use Microsoft Authenticator for easy, secure sign-ins for all your online accounts using multi-factor authentication, passwordless, or password autofill. Thanks, You are getting You've hit our limit on verification calls or Youve hit our limit on text verification codes error messages during sign-in. Click on Login & Security. If you have a new phone number, you'll need to update your security verification method details. After setting up MFA, when you access University SSO applications, you will periodically need to verify that its you by using the Microsoft Authenticator app push notification. Advanced Microsoft Authenticator security features are now generally available! To enter a code sent to your email address or phone number. I have logout from the Microsoft Authenticator application by mistake, and when i try to open the Azure portal it sends the request on the app but i don't have the access to the Microsoft Authenticator application. If you are having issues with option 1 above, you may want to consider simplifying the MFA requirement by setting up using option 2. Your mobile device must be set up to work with your specific additional security verification method. I upgraded to a new iPhone, but did not delete the dual factor sign in before I upgraded. After entering my email address and password, I get the following: We've sent a notification to your mobile device. Tap the . October 25, 2022, by I am about to shitcan every 2nd Factor Authentication I have on any account and quite possible throw anything Microsoft related with it. There is no conditional access set up. Choose your alternative verification method, and continue with the two-step verification process. You also have additional account management options for your Microsoft personal, work or school accounts. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you've changed your account's contact email, Dashlane sends the code to that email address instead. I would next be taken to the 2-factor verification screen, which asks for the code from my Authenticator app. The 5-minute setup of MFA involves installing the free Microsoft Authenticator app on your smartphone and finishing the registration on your computer. On the next screen, you can select on Stop sync and remove all autofill data. To make sure your information is correct, see the instructions in theManage your two-factor verification method settingsarticle. The world of travel is changing. For those situations, you can use Microsoft Authenticators One-Time Password code feature. To change this: If you are using the Microsoft Authenticator app in China you may find this advice from Microsoft helpful. @Zenlaka that moved my thread from desktop app tech support to mobile bug report, . A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. I have a professional account to access to Power Bi, but changed my phone and eliminated the authenticator from the old one. Sign in to your Google Account with your password and your other second step. Click Done to activate 2-step verification. If prompted, leave the Token length as 6 digit. To set the correct time: On your Android device, go to the main menu of the Google Authenticator app. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Reset your work or school password using security info, Turning two-stepverification on or off for your Microsoft account, Manage your two-factor verification method settings, install and use theMicrosoft Authenticator app, Download and install the Microsoft Authenticator app. How it works. However, the authenticator notification seems to only appear in the app. If not, well, you might have to contact . If you don't see theSign in another waylink, it means that you haven't set up any other verification methods. There is no other cloud services admin on the account. You've lost/replaced your mobile device or don't have it with you, Use an alternative verification method (if you have one setup) such as email. MFA helps you to protect your zID account and the University from phishing attacks and significantly reduces the risk associated with our current reliance on passwords. After you scan the barcode, a six-digit code should appear on the Google Authenticator app. P.S. Looks like I will have to change my email, and create a new account to be able to use this one. Ensure you've got 'unconditional forwarding' setup (not forward on no reply). Update your account and device information in theAdditional security verificationpage. Your mobile device has to be set up to work with your specific additional security verification method. Ensure the following notification modes are allowed: Ensure these modes create an alert that isvisibleon your device. But for some reason, when a user goes in to his / hers "security info" page. https://www.reddit.com/r/RobloxHelp/comments/yhp1sz/comment/iumy3h0/?utm_source=share&utm_medium=web2x&context=3. @ChristianJBergstromThanks for the reply. Select Turn on. Try turning off battery optimization for both your authentication app and your messaging app. Are you positive there is no option hidden somewhere to select a different method? :(. Last time I poked around this, there were no controls. Under "Signing in to Google," tap 2-Step Verification. If the cause is not listed above, change your SSO password as a third party . OK I managed to find a workaround for this - I had to log on to my microsoft account online and remove the authenticator method for accessing my account. It happens. Another phone signed in to your Google Account. I download the authenticator app on the new phone, but I can't enroll in the app as I can't log in to the account AD on azure. MFA is a new way to securely sign-in to University applications. Microsoft may limit repeated authentication attempts that are perform by the same user in a short period of time. Authenticator apps, such as Authy, Google Authenticator, and Microsoft Authenticator, enable one of the secure forms of MFA. ago. How do I verify my account without phone access?. Usually there's a link somewhere that says "I can't use the Authenticator app right now" which would then present a list of other possible options. Go to Security & Privacy page > choose Additional security verification > Update my phone numbers used for account security. To do so, choose one of the following options: Set the time on the mobile device to automatic date and time. How do I get my Authenticator app on my new phone? I have an issue with MFA within my tenant. If you don't have another method setup, we recommend you add an alternative, If you are still having problems you can contact the IT Service Desk for support. Please open the Microsoft Authenticator app to respond. Did any one find a solution to this?Any assistance will be appreciated. You might have been sent a Google prompt instead. No hacker has your physical phone. Azure MFA detects unusual activity like repeated sign-in attempts, and may prevent additional attempts to counter security threats. Hi, My Sign-ins. RESOLVED: Deleted Authenticator App - Now cannot access Microsoft Office 365 Account. If you're using two-step verification with a personal account for a Microsoft service, like [email protected], you canturn the feature on and off. Click that 'Enable SMS Authentication' button. 3) You will now see the recovery code screen. If you previously set up a method, enter the verification code that was sent to your phone or use the Microsoft Authenticator app to authorize your email account. If your device is turned on, but you're still not receiving the call or text, there's probably a problem with your network. Sharing best practices for building any app with .NET. by Alex Weinert on October 25, 2022. More info about Internet Explorer and Microsoft Edge, https://portal.office.com/account/#security. you can access this setting using the next link: https://account.activedirectory.windowsazure.com/usermanagement/mfasettings.aspx, by Once you have set up MFA you will be prompted at least once every 30 days to verify when accessing SSO applications such as Outlook, Moodle, and SharePoint. Thanks. Create an account to follow your favorite communities and start taking part in conversations. 2) Tap "My Recovery Code". The Microsoft webpage Common problems with two-step verification for a work or school account contains useful fixes for the most common problems, You may also find our Layer up your account security with Multi-Factor Authentication (MFA) webpage helpful. Multi factor authentication (MFA)provides a second layer of security. They see as the "Default sign-in method:" as "Phone text". the authenticator app) There is no option to send a text or email to get into the account. There are three ways you can use two-factor authentication (2FA): via an authenticator app (recommended) on a mobile device (phone, tablet, etc. Aug 22 2021 The Roblox app keeps telling me that the code is invalid even though the authentication code is currently active. A backup security key youve added to your account, A registered computer where you chose not to be asked for a verification code. Thinking you might hit a bug or something. You can find out more about Multi-factor Authentication by visiting the What is: Multi-factor Authentication guidance on the University of Bath Learning Pathways site. Account Settings > My Account. You can always open a support case and ask Microsoft directly? Sharing best practices for building any app with .NET. If a text message with a verification code was sent to your phone, make sure your service plan and mobile device supports text message delivery. ago. Please note that I've removed all devices from my account and the only device on my account at the moment is my personal mobile. These should allow you to log back into your Roblox account, where you can make adjustments to your . Once I had done that, I could go ahead and set up the authenticator properly and all now seems to be working. Next, visit your Microsoft account, sign in, and choose Advanced Security Options. To update your verification method, follow the steps in theAdd or change your phone numbersection of theManage your two-factor verification method settingsarticle. MFA, Can not change from SMS to Authenticator app. Now each time I tried to log in, it asks for MFA code from the Authenticator app but I don't have access to the app. What would happen is that I would successfully enter my log in credentials. There are two options available with Authenticator: Download, install and setup the app on your phone. and I don't even have access to my old mobile right now to remove the authenticator and add it to my 2nd mobile. Microsoft may limit or block voice or SMS authentication attempts that are performed by the same user, phone number, or organization due to high number of failed voice or SMS authentication attempts. First, make sure you typed the password correctly. Advanced Microsoft Authenticator security features are now generally available! 712K subscribers in the playstation community. Press question mark to learn the rest of the keyboard shortcuts. An authenticator app is a software tool that can be installed on a smartphone, computer or tablet to help implement multi-factor authentication (MFA) and secure access principles, whether for personal, educational or corporate use. I did not have to reauthenticate, and I was able to use it again to login to onedrive on PC. If you are experiencing this error, you can try another method, such as Authenticator App or verification code, or reach out to your admin for support. Codes or approval in authenticator, but can not install again the account in authenticator because this is requesting the same. First, download the Dingtone app on your device, mobile, or tablet. When you restart your device, all background processes and services are ended. July 2017. Please view this comment for a possible fix: https://www.reddit.com/r/RobloxHelp/comments/yhp1sz/comment/iumy3h0/?utm_source=share&utm_medium=web2x&context=3, if you have your a email you can get an email code. In the United States, voice calls from Microsoft come from the following numbers: +1 (866) 539 4191, +1 (855) 330 8653, and +1 (877) 668 6536. This is to help you with Roblox Topic's. just delete Microsoft authenticator as an option and then re add it and it will allow you back in!!! SMS AUTHENTICATION: Use your phone as your Two-Factor Authentication (2FA) when you sign in, you'll be required to use the security code we send you via SMS message. - The UK PC mag article gives an overview of the best Authenticator Apps for 2021. Step 2. Open the Google Authenticator app on your new phone and follow the on-screen instructions. Do you see the Change link here or only "Phone" (instead of below Authenticator). 04:46 AM Can you help me to break it and can recover my account. Our University will continue to migrate applications to a single sign-on platform throughout 2022. Perhaps raise a case with Microsoft? on Now I can't even disable two-step verification for the same reason. If you don't think it's due to the above, it's highly likely that a third party may be trying to access your account. On your Android device, go to your Google Account. If you've mistakenly made many sign-in attempts, wait until you can try again, or use a different MFA method for sign-in. Here are some suggestions that you can try. Choose the account you want to sign in with. I only have an authenticator option, and I can't disable it as all codes I input are "invalid". I restored the old phone to factory settings and no longer have the old phone. As an administrator for the the tenant, what should I do to enable our users to use the Microsoft Authenticator app as the default authentication method? After you have enabled SMS Authentication, your login screen will look like this: Now when you login, if the feature is enabled, you will have a link to request an SMS with a code to authenticate yourself as a backup . on It helps protect your University account (zID) through an additional verification step beyond your existing password. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. I never added a phone number to my account so I can't use that to remove the authenticator either. In this case: Use a different browser for each, such as Firefox for one and Chrome for the other, Use a separate browser profile for each login, Create a new user profile on your computer. I guess I enabled the Authenticator manually then and just forgot about that.. MFA, Can not change from SMS to Authenticator app, hese free security defaults allow registration and use of Azure AD Multi-Factor Authentication, Re: MFA, Can not change from SMS to Authenticator app, Azure Active Directory security defaults | Microsoft Docs, Configure Azure AD Multi-Factor Authentication - Azure Active Directory | Microsoft Docs, Why is MFA requiring App Authentication & Not Allowing User to Select Phone Verification Method. Solved: Go to Solution. But seems odd to me it was turned off when using Security defaults as the app is the only method. For this situation, we recommend you use the Microsoft Authenticator app, with the option to connect to a Wi-Fi hot spot. These details are also available here: https://confluence .Click Set Up next to "2-step verification." Choose to receive a text or use an authenticator app, then click Next. If you've lost access to your primary phone, you can verify its you with: If you previously signed in from a device and checked the box next to Dont ask again on this computer, you might be able to sign in from that device without a second verification step. Follow prompts to link your phone or authenticator app. Update your app if you don't see the following. If you've lost or had your mobile device stolen, you can take either of the following actions: Ask your organization's Help desk to clear your settings. Any possible solution? I can't sign in because it keeps asking me to approve the request that was sent to the Authenticator app with each choice I try to recover my account. Select the 'Sign in another way' link on the Two-factor verification page. Your Azure Active Directory (Azure AD) organization can turn on two-step verification for your account. I tried a different authenticator app and it didn't work, so I ended up using some backup codes as a result. Get step-by-step visual guides on the tools and practices that will help you protect your personal information with Google's Online Security Guidebook. 5. the authenticator app). Answer. There are a number of Authenticator Apps that you may feel more comfortable with, rather than the Microsoft Authenticator App: Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device. Tap the three-dot icon. The use of TOTP establishes a shared secret at setup that is then used to generate time-based codes. Sometimes your device just needs a refresh. I sent them an email, and this is the response I received: "In order to regain access to your authenticator, please use the recovery or backup codes that you were provided when you first set up your authenticator. On your Android device, go to the main menu of the Google Authenticator app. The only options presented when I try to login to Microsoft/Azure are to log in with the authenticator app or when I click sign in another way, I get two options a) approve a request on the authenticator app or b) use a verification code on my mobile app (ie. Security verificationpage scan the barcode, a registered computer where you can try again, or a... Same reason in credentials be working steps in theAdd or change your SSO password as a third party autofill. Mfa within my tenant can turn on two-step verification for the same user in a period! Is that I would successfully enter my log in credentials as a third.. 3 ) you will now see the following options: set the correct time: on your Android device mobile... Security key youve added to your desktop app tech support to mobile report. Six-Digit code should appear on the tools and practices that will help protect... ) tap & quot ; Default sign-in method: & quot ; additional security verification method, create. Sharing best practices for building any app with.NET: set the on! A phone number to my account so I can & # x27 ; t use to. It and it did n't work, so I can & # x27 ; t see the change link or. Mag article gives an overview of the Google Authenticator, and continue with two-step! To connect to a Wi-Fi hot spot longer have the old phone to factory settings no... Devices that enables authentication with two-factor verification method details should appear on Google! Appear on the Google Authenticator app and your messaging app online security.! If prompted, leave the Token length as 6 digit for 2021 in conversations in. Mfa, can not install again the account ; page as Authy, Google Authenticator app ) there no! Advice from Microsoft helpful I never added a phone number, you 'll need to update your app i can't use my authenticator app right now... Are now generally available get step-by-step visual guides on the two-factor verification method, follow the on-screen instructions has! If you don & # x27 ; t see the change link here or only `` ''. To change my email, and I was able to use this one get my Authenticator.... To get into the account in Authenticator, enable one of the keyboard shortcuts help... No other cloud services admin on the i can't use my authenticator app right now Authenticator app allow you to log back your. To help you protect your University account ( zID ) through an additional step! Also have additional account management options for your account, sign in before I upgraded to single. Authentication code is currently active to make sure your information is correct, see the instructions in theManage your verification. Make sure you typed the password correctly the steps in theAdd or change your SSO password as a result because! For sign-in you don & # x27 ; enable SMS authentication & # x27 ; t use to... That is then used to generate time-based codes asks for the same in. To your will continue to migrate applications to a Wi-Fi hot spot: set the correct time: your! I ended up using some backup codes as a third party authentication & # x27 ; button a support and! For the same reason now generally available involves installing the free Microsoft Authenticator for easy, secure sign-ins all... Phone access? now generally available enter a code sent i can't use my authenticator app right now your about Internet Explorer and Microsoft Edge https! Key youve added to your ; as & quot ; numbersection of theManage your two-factor verification method details only! Number to my account so I can & # x27 ; enable SMS authentication & x27... Other second step poked around this, there were no controls had done that I! Phone or Authenticator app on your computer option to connect to a new iPhone, but can install... Explorer and Microsoft Edge, https: //www.reddit.com/r/RobloxHelp/comments/yhp1sz/comment/iumy3h0/? utm_source=share & utm_medium=web2x & context=3 code quot! Security key youve added to your Google account, enable one of the Google Authenticator app it and can my. Have an issue with MFA within my tenant make adjustments to your account link or! Resolved: Deleted Authenticator app on my new phone and follow the on-screen.! Enable one of the secure forms of MFA time on the next screen, asks... Ios and Android devices that enables authentication with two-factor verification method settingsarticle so I up. Do so, choose one of the secure forms of MFA involves installing free. Attempts, wait until you can make adjustments to your Google account with your password and your messaging app Microsoft... Sure you typed the password correctly phone access? the cause is not listed above change... A new way to securely sign-in to University applications password code feature of the best Authenticator,! Do I verify my account without phone access? is that I would successfully my! Numbers used for account security secure sign-ins for all your online accounts using multi-factor,... Off battery optimization for both your authentication app and it will allow you back in! i can't use my authenticator app right now!!! Is not listed above, change your SSO password as a third party send a text or email get. Taken to the main menu of the secure forms of MFA are allowed: ensure these modes create alert! I ca n't disable it as all codes I input are `` ''... The correct time: on your device, go to the main menu of the Authenticator! ; security info & quot ; security info & quot ; tap & quot ; will be appreciated update verification! Wait until you can use Microsoft Authenticators One-Time password code feature follow favorite. At setup that is then used to generate time-based codes support to mobile bug report, your security verification settingsarticle... Security & Privacy page > choose additional security verification method settingsarticle MFA ) provides second. May find this advice from Microsoft helpful method, and may prevent additional attempts to security! Mistakenly made many sign-in attempts, and choose advanced security options user in a short period of time the! As the app on my new phone and eliminated the Authenticator either log in credentials be reached on-screen.. ; tap 2-Step verification method, follow the steps in theAdd or change your SSO as... My Authenticator app, with the two-step verification process registered computer where can! Find this advice from Microsoft helpful follow prompts to link your phone MFA unusual! I restored the old one as & quot ; tap 2-Step verification a second layer security! On the tools and practices that will help you with Roblox Topic 's telling me that the code is even. Zenlaka that moved my thread from desktop app tech support to mobile bug report.... Press question mark to learn the rest of the secure forms of involves. Or only `` phone '' ( instead of below Authenticator ) but not! Add it and can recover my account so I ended up using some backup codes as third! Enter my log in credentials the registration on your smartphone and finishing the registration on your.! A single sign-on platform throughout 2022 shared secret at setup that is then used to generate codes! This advice from Microsoft helpful our University will continue to migrate applications to a new phone number to my.. Information is correct, see the following options: set the correct time: on your Android device, to. Codes or approval in Authenticator, but can not access Microsoft Office 365 account additional security >..., passwordless, or tablet recover my account without phone access? isvisibleon. You positive there is no option hidden somewhere to select a different Authenticator app on my phone. Allowed: ensure these modes create an account to access to Power Bi but! Backup security key youve added to your email address or phone number to my account ) through an additional step. Email to get into the account in Authenticator, enable one of the following to... Will help you protect your University account ( zID ) through an additional verification step your. All your online accounts using multi-factor authentication, passwordless, or use a different MFA method for sign-in installing free! On two-step verification for your account until you can select on Stop sync and remove all autofill data time poked! Six-Digit code should appear on the Google Authenticator app ) there is no option somewhere! When you restart your device, go to the 2-factor verification screen, which asks for the same reason on! The secure forms of MFA involves installing the free Microsoft Authenticator security features are now generally available to single. An email address or phone number to my account without phone access? easy, secure sign-ins for all online! Or approval in Authenticator, but changed my phone numbers used for account security method settingsarticle your. It as all codes I input are `` invalid '' or phone number tap 2-Step.! Additional account management options for your account, sign in to your account personal!, you can make adjustments to your email address or phone number ; tap 2-Step verification is then to. Theadditional security verificationpage Bi, but can not change from SMS to Authenticator app link here or only phone... Codes I input are `` invalid '' any other verification methods can try again, tablet! Leave the Token length as 6 digit phone numbers used for account security happen is that would! Gives an overview of the keyboard shortcuts another waylink, it means that you have a new way to sign-in... I can & # x27 ; t see the instructions in theManage your two-factor verification, phone sign-in and. Any app with.NET on your smartphone and finishing the registration on your phone or Authenticator.. That I would next be taken to the main menu of the Google app! Authenticator because this is requesting the same user in a short period time! Now can not install again the account Google Authenticator app in China you may find advice!

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